Refund policy

Returns and Refund Policy – Dog N Me B.V.

At Dog N Me B.V., we want you to be happy with your purchase. If you would like to return a product, you can find information below on how to register your return, the applicable conditions and how refunds are processed.

1. Right of withdrawal

You have the right to return your order within 30 days of receiving it without giving a reason.

During this period, you may inspect and try on the product to the extent necessary to establish its nature, characteristics and functioning. If the product is handled beyond what is necessary and this results in a loss of value, we may deduct this loss in value from your refund.

2. Registering a return

Would you like to return a product? Please register your return within 30 days of receiving your order through our online returns portal:

Register your return

In the returns portal, you can:

  • select the items you would like to return;
  • specify the reason for your return;
  • choose a refund or, where available, an exchange;
  • select an available return method;
  • receive the instructions for returning your order.

Please do not send a return to us without registering it first. Registering your return through our returns portal allows us to correctly identify and process your return.

3. Return costs

Return shipping costs are generally at your own expense. Return costs vary by country and will be clearly displayed when registering your return through our returns portal.

View the current return costs by country

If an item arrived damaged or we sent you the wrong product, please report this through our returns portal or contact us at info@dognme.nl. If the error is on our side, we will not charge you for the return.

Please make sure the products are packaged securely to prevent damage during transit.

4. Refunds

When you exercise your right of withdrawal, we will refund all eligible amounts using the same payment method used for the original transaction, unless otherwise agreed.

If you return your entire order, the original standard delivery costs will also be refunded. Any additional costs resulting from choosing a more expensive delivery method than our standard delivery option do not have to be refunded.

We may withhold the refund until we have received the returned products or until you have provided evidence that the products have been sent back, whichever occurs first.

The refund will be made no later than within the applicable statutory period. We do not charge any fees for processing your refund.

5. Condition of returned items

You are responsible for any loss in value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.

We therefore recommend that you:

  • only try on or inspect products as you would in a physical store;
  • keep products clean and handle them carefully;
  • return the original packaging, labels and accessories where reasonably possible.

6. Exceptions to the right of withdrawal

The right of withdrawal may not apply to, among other things:

  • products made to your specifications or clearly personalised for you;
  • sealed products that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

7. Exchanges

Would you like a different size, colour or variant? Select exchange when registering your return and indicate which item you would like to receive.

We will then check the availability of the requested item. Exchanges are subject to stock availability and are only final once approved by us.

8. Questions?

If you have any questions about your return, refund or exchange, please contact us at info@dognme.nl.